## Terms and Conditions ### Introduction Welcome to SAATVIKFRESH! These Terms and Conditions govern your use of our ecommerce website and services. By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our website. ### Definitions - **"Website"** refers to the SAATVIKFRESH ecommerce platform. - **"We," "us," and "our"** refer to SAATVIKFRESH. - **"You"** and **"your"** refer to the user or customer of our website. - **"Services"** refer to the functionalities provided by the website, including browsing products, placing orders, and delivery of goods. - **"Products"** refer to the fruits, vegetables, and other items available for purchase on our website. ### Use of the Website #### Eligibility - You must be at least 18 years old to use our website. By using our website, you represent and warrant that you have the right, authority, and capacity to enter into these Terms and Conditions. - We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion. #### Account Registration - To place an order, you may need to create an account with us. During registration, you agree to provide accurate and complete information. - You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account. - We are not liable for any loss or damage arising from your failure to safeguard your account and password. ### Orders and Payments #### Placing Orders - By placing an order, you agree to purchase the products listed in your order, subject to these Terms and Conditions. - All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or errors in your order. - We will notify you by email or phone if we are unable to fulfill your order. #### Pricing and Payment - Prices for our products are subject to change without notice. The price displayed at the time of purchase is the final price, subject to any applicable taxes. - Payment options include cash on delivery, digital payments, and net banking. You agree to provide valid payment information and authorize us to charge the total amount of your order. - In the event of payment failure, we reserve the right to cancel your order or suspend your account until payment is received. ### Delivery #### Delivery Area - We currently offer delivery services in Noida, Uttar Pradesh. Please check our website for updates on our delivery areas. - We reserve the right to limit the availability of our services to any person, geographic area, or jurisdiction. #### Delivery Time Frame - Orders are delivered within 10 to 30 minutes from the time of order confirmation. Delivery times may vary based on traffic, weather conditions, and order volume. - While we strive to deliver within the estimated time frame, we do not guarantee delivery times and are not liable for any delays. #### Delivery Charges - Any applicable delivery charges will be displayed at checkout before you confirm your order. Delivery charges are subject to change without notice. - Promotional offers and discounts on delivery charges may be available from time to time. ### Cancellations and Refunds #### Cancellation Policy - Orders can be canceled at any time before they are dispatched for delivery. To cancel an order, please contact our customer service team. - Once an order has been dispatched, it cannot be canceled. You will be responsible for payment of the order, and it will be delivered as scheduled. #### Refund Policy - Refunds will be processed for damaged, spoiled, or incorrect products as per our Refund Policy. - To request a refund, please contact our customer service team within 6 hours of delivery. You may be required to provide photographic evidence of the damaged or incorrect products. - Refunds will be processed to the original payment method within a reasonable time frame. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider. ### User Responsibilities #### Prohibited Activities - You agree not to use the website for any unlawful purpose or in any way that could harm, disable, or impair the website. - You are prohibited from transmitting any viruses, malware, or any other harmful code. Any attempt to interfere with the website's operation or our services will result in immediate termination of your account and may result in legal action. #### Content - You are responsible for the content you post or transmit through our website, including reviews, comments, and other communications. - We reserve the right to remove any content that violates these Terms and Conditions or is deemed inappropriate. We are not responsible for any content posted by users and do not endorse any user-submitted content. ### Intellectual Property - All content, including text, graphics, logos, images, and software, on our website is the property of SAATVIKFRESH and is protected by applicable intellectual property laws. - You may not reproduce, distribute, or create derivative works from any content on our website without our prior written consent. Unauthorized use of our content may result in legal action. ### Limitation of Liability - SAATVIKFRESH shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our website or services. This includes but is not limited to, damages for loss of profits, data, or other intangible losses. - Our liability for any claim related to your purchase of products is limited to the amount you paid for the products. We do not accept any liability for any loss or damage that may result from the use of, or reliance on, any content on our website. ### Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh. ### Changes to These Terms We may update these Terms and Conditions from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Terms and Conditions on our website and updating the "Last Updated" date at the top. ### Contact Us If you have any questions or concerns about these Terms and Conditions or our practices, please contact us at: **SAATVIKFRESH** Noida, Uttar Pradesh - **Email:** support@saatvikfresh.com - **Phone:** +91 9667532291 ### Detailed Policies and Procedures #### Product Availability - We strive to keep our inventory updated and accurate. However, there may be instances where a product you ordered is out of stock. In such cases, we will notify you and provide alternatives or offer a refund. - We reserve the right to discontinue any product at any time without notice. #### Product Descriptions - We make every effort to ensure that the descriptions of our products are accurate and up to date. However, we do not warrant that the product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. - If a product offered by us is not as described, your sole remedy is to return it in unused condition for a refund. #### Promotions and Discounts - From time to time, we may offer promotions, discounts, or special offers. These are subject to specific terms and conditions which will be provided at the time of the offer. - We reserve the right to modify or cancel promotions and discounts at any time without notice. #### Communication - By creating an account with us, you agree to receive communications from us, including but not limited to, order confirmations, promotional emails, and updates about our services. - You can opt out of promotional emails at any time by following the unsubscribe instructions provided in the email. However, you may still receive transactional emails related to your orders. #### User Conduct - You agree to use our website and services in a manner consistent with all applicable laws and regulations. You agree not to engage in any activity that could harm our reputation or interfere with the use of our website by other users. - We reserve the right to terminate your account and restrict your access to our website if we determine, in our sole discretion, that you have violated these Terms and Conditions or any applicable laws. ### Additional Terms for Mobile Application If you access our services through a mobile application, the following additional terms apply: - The mobile application is provided to you by SAATVIKFRESH and is subject to these Terms and Conditions. - You agree to use the mobile application in accordance with all applicable laws and regulations. You are responsible for any data charges that may apply for using our mobile application. - We do not warrant that the mobile application will be compatible with your device or that it will be free from errors or interruptions. We are not liable for any issues that may arise from your use of the mobile application. ### Privacy Policy - Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the collection and use of your information as described in our Privacy Policy. - We may update our Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the Privacy Policy periodically. ### Security - We take reasonable measures to protect your personal information and ensure that your experience on our website is secure. However, we cannot guarantee the absolute security of your information. - You are responsible for maintaining the security of your account information and for any activities that occur under your account. If you suspect any unauthorized use of your account, you must notify us immediately. ### Dispute Resolution #### Informal Dispute Resolution - If you have any dispute or claim against us, you agree to first contact us directly to resolve the issue informally. You can contact our customer service team via email or phone. - We will attempt to resolve the dispute informally within 30 days. If the dispute is not resolved to your satisfaction, you may proceed with formal dispute resolution as described below. #### Arbitration - Any dispute, claim, or controversy arising out of or relating to these Terms and Conditions or your use of the website, which cannot be resolved informally, shall be finally resolved by binding arbitration administered by the Indian Council of Arbitration in accordance with its rules. - The place of arbitration shall be Noida, Uttar Pradesh, and the language of the arbitration shall be English. - The arbitrator's award shall be final and binding on both parties, and judgment on the award may be entered in any court of competent jurisdiction. #### Class Action Waiver - You agree to resolve any disputes with us on an individual basis and not as a plaintiff or class member in any purported class or representative action. - The arbitrator shall not consolidate more than one person's claims or preside over any form of a class proceeding. ### Indemnification - You agree to indemnify, defend, and hold harmless SAATVIKFRESH, its officers, directors, employees, agents, and suppliers from and against all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or in connection with your use of the website, your breach of these Terms and Conditions, or your violation of any law or the rights of a third party. ### Termination - We reserve the right to terminate or suspend your account and access to our website at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to our interests or other users. - Upon termination, all provisions of these Terms and Conditions that by their nature should survive termination will survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability. ### Third-Party Links - Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the content, privacy policies, or practices of any third-party websites. - We provide these links for your convenience and do not endorse the content or the third parties responsible for them. You access any third-party websites at your own risk. ### Feedback and Suggestions - We welcome your feedback and suggestions about our services. By submitting feedback, you grant us a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, distribute, and display the feedback for any purpose. - We are not obligated to review or respond to your feedback or suggestions, and we may use them without any obligation to you. ### Severability - If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. - Any invalid or unenforceable provision will be replaced with a valid and enforceable provision that most closely reflects the intent of the original provision. ### Entire Agreement - These Terms and Conditions, together with our Privacy Policy and any other legal notices or policies published on our website, constitute the entire agreement between you and SAATVIKFRESH regarding your use of our website and services. - Any failure by us to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. ### Force Majeure - We shall not be liable for any failure to perform our obligations under these Terms and Conditions if such failure results from any cause beyond our reasonable control, including but not limited to, acts of God, war, terrorism, natural disasters, strikes, lockouts, labor disputes, government actions, or any other event of force majeure. ### Cookies - Our website uses cookies to enhance your browsing experience. Cookies are small files placed on your device that allow us to recognize you and provide personalized services. - By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website. ### Social Media - We may interact with users on various social media platforms, including Facebook, Twitter, Instagram, and others. Your interactions with us on these platforms are subject to these Terms and Conditions as well as the terms and conditions of the respective social media platforms. - We are not responsible for the privacy practices or content of any social media platform. Your use of social media features and tools is at your own risk. ### Digital Millennium Copyright Act (DMCA) Policy - If you believe that any content on our website infringes your copyright, please notify us in accordance with the DMCA. Your notification must include: - A physical or electronic signature of the copyright owner or a person authorized to act on their behalf. - Identification of the copyrighted work claimed to have been infringed. - Identification of the material that is claimed to be infringing and information reasonably sufficient to permit us to locate the material. - Your contact information, including address, telephone number, and email address. - A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law. - A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner. ### Children’s Privacy - Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records. ### Export Controls - You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce and trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control. - You represent and warrant that you are not located in, under the control of, or a national or resident of any country to which the United States has embargoed goods or services. ### Electronic Communications - By using our website, you consent to receive electronic communications from us. These communications may include notices about your account and information concerning or related to our services. - You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. ### Customer Support - Our customer support team is available to assist you with any questions or issues you may have regarding our website and services. You can contact us via email, phone, or through our website’s contact form. - We strive to respond to all inquiries promptly, but response times may vary based on the volume of inquiries. ### Data Retention - We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. - When your personal information is no longer required, we will take reasonable steps to securely delete or anonymize it. ### User Submissions - By submitting any content to our website, including but not limited to reviews, comments, and suggestions, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, publish, translate, create derivative works from, distribute, and display such content in any media. - You represent and warrant that you own or have the necessary rights and permissions to use and authorize us to use all intellectual property rights in any content that you submit. ### Governing Language - These Terms and Conditions are written in English. If they are translated into any other language, the English version shall prevail in the event of any conflict or discrepancy. ### Assignment - You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations under these Terms and Conditions without restriction. ### No Waiver - Our failure to enforce any right or provision of these Terms and Conditions will not be deemed a waiver of such right or provision. Any waiver of any provision of these Terms and Conditions will be effective only if in writing and signed by an authorized representative of SAATVIKFRESH. ### Additional Assistance - If you do not understand any of these Terms and Conditions or if you have any questions or comments, we invite you to contact us for further assistance. We value your feedback and strive to improve our services based on your input. ### Notices - All notices and other communications required or permitted under these Terms and Conditions shall be in writing and shall be deemed to have been duly given when delivered personally or sent by registered or certified mail, return receipt requested, postage prepaid, to the address provided on our website. ### Headings - The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms and Conditions. ### User Disputes - You are solely responsible for your interactions with other users of our website. We reserve the right, but have no obligation, to monitor disputes between you and other users. ### Third-Party Beneficiaries - These Terms and Conditions do not and are not intended to confer any rights or remedies upon any person other than the parties hereto. ### Disclaimer of Warranties - We provide our website and services "as is" and "as available" without any warranties or representations, express or implied. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose , and non-infringement. We do not guarantee that the website or services will be uninterrupted, timely, secure, or error-free. ### Compliance with Laws - You agree to comply with all applicable laws and regulations in your use of our website and services. This includes, but is not limited to, laws governing online conduct and acceptable content. ### Modification of Terms - We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website, and your continued use of our website following such changes constitutes your acceptance of the new Terms and Conditions. ### Changes to Our Services - We may update, modify, or discontinue our website or services at any time without notice. We are not liable for any modifications, suspension, or discontinuance of our services. ### No Partnership - Nothing in these Terms and Conditions shall be construed as creating a partnership, joint venture, employer-employee, or agency relationship between you and SAATVIKFRESH. ### Performance of Services - We will use reasonable efforts to ensure that our website and services are available and functioning properly. However, we do not guarantee that our website will be available at all times or that it will be free of errors or interruptions. ### Security of Information - We implement security measures to protect your personal information. However, no system can be completely secure, and we cannot guarantee the security of your information transmitted to our website. ### Feedback and Suggestions - We value your feedback and suggestions. Any feedback you provide is considered non-confidential and non-proprietary. By submitting feedback, you grant us the right to use, disclose, and exploit your feedback in any manner we choose. ### Contacting Us - If you have any questions or concerns about these Terms and Conditions, our website, or our services, please contact us using the information provided at the end of these Terms and Conditions. ### No Reliance on Information - The information on our website is provided for general information purposes only and is not intended as advice. We make no representations or warranties about the accuracy or completeness of the information and are not liable for any reliance placed on such information. ### Publicity - We may use your name and feedback for marketing purposes, including on our website, in promotional materials, and in other communications, unless you opt out of such use. ### Limitation on Claims - Any claim or cause of action arising out of or related to your use of our website or services must be filed within one year after such claim or cause of action arose or be forever barred. ### Interpretation - In interpreting these Terms and Conditions, no provision will be construed against any party by reason of that party's drafting or preparation of these Terms and Conditions. ### Additional Terms - Certain features or services offered through our website may be subject to additional terms and conditions. These additional terms will be posted on our website and will form part of these Terms and Conditions. ### Force Majeure - We are not liable for any delay or failure in performance of our obligations under these Terms and Conditions if such delay or failure results from a cause beyond our reasonable control, including but not limited to, natural disasters, war, terrorism, strikes, lockouts, or government actions. ### Waiver of Rights - Our failure to enforce any right or provision of these Terms and Conditions will not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of SAATVIKFRESH. ### Transferability - We may transfer or assign our rights and obligations under these Terms and Conditions to any third party without restriction. You may not assign or transfer your rights and obligations without our prior written consent. ### Customer Reviews and Feedback - We may publish customer reviews and feedback on our website or through other marketing channels. By submitting reviews or feedback, you grant us the right to use your comments and experiences in promotional materials and communications. ### Dispute Resolution Procedures - In the event of any dispute, claim, or controversy arising out of or in connection with these Terms and Conditions or your use of our website, the dispute resolution procedures outlined herein shall apply. This includes informal dispute resolution, arbitration, and any other methods specified. ### Policy Updates - We may update our policies, including our Terms and Conditions, Privacy Policy, and other related documents. Changes will be posted on our website, and your continued use of the website signifies your acceptance of any changes. ### Data Protection - We are committed to protecting your data and ensuring its confidentiality. Our data protection practices are outlined in our Privacy Policy, which explains how we collect, use, and safeguard your personal information. ### Third-Party Service Providers - We may use third-party service providers to assist us in operating our website and providing our services. These third parties are bound by confidentiality agreements and are only permitted to use your information for the purposes of providing their services. ### Notifications - We may provide notifications to you via email, through our website, or by other means as described in these Terms and Conditions. It is your responsibility to ensure that your contact information is accurate and up-to-date. ### Intellectual Property Rights - All intellectual property rights related to our website and services, including trademarks, copyrights, and patents, are owned by SAATVIKFRESH or its licensors. Unauthorized use of these rights is prohibited. ### Legal Compliance - You agree to comply with all applicable laws, regulations, and ordinances while using our website and services. This includes compliance with local, state, and national laws governing your use of our website. ### Privacy Considerations - We are committed to respecting your privacy and safeguarding your personal information. Our Privacy Policy provides detailed information on how we handle your data and protect your privacy. ### User Obligations - You are responsible for complying with all terms and conditions set forth in these Terms and Conditions. Any violation may result in the suspension or termination of your account and access to our website. ### Miscellaneous - These Terms and Conditions, along with any additional terms and policies, constitute the entire agreement between you and SAATVIKFRESH regarding your use of our website and services. - Any invalid or unenforceable provision will be deemed severable and will not affect the validity of the remaining provisions. ### Feedback and Support - If you need assistance or have questions about these Terms and Conditions, please reach out to our customer support team for help. We are here to ensure that you have a positive experience with our website and services. ### Changes in Ownership - In the event of a merger, acquisition, or sale of SAATVIKFRESH or its assets, we may transfer your information to the new owner. Any such transfer will be subject to the terms of the Privacy Policy in effect at the time of the transfer. ### Severability - If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. The invalid or unenforceable provision will be replaced with a valid and enforceable provision that most closely reflects the original intent. ### Entire Agreement - These Terms and Conditions, along with any other agreements, policies, or notices incorporated by reference, constitute the entire agreement between you and SAATVIKFRESH with respect to your use of our website and services. ### Governing Law and Jurisdiction - These Terms and Conditions are governed by and construed in accordance with the laws of India. Any legal action or proceeding arising out of or relating to these Terms and Conditions or your use of our website shall be brought exclusively in the courts of Noida, Uttar Pradesh. ### Effective Date - These Terms and Conditions are effective as of the date specified at the top of this document. By continuing to use our website and services after this date, you agree to the updated Terms and Conditions. ---