### Refund Policy #### Last Updated: 24/07/2024 ### Introduction At SAATVIKFRESH, we are dedicated to delivering the highest quality fruits and vegetables to our customers. We take great pride in our products and services, and our goal is to ensure that every customer is completely satisfied with their purchase. However, we recognize that there may be situations where you may need to return a product or request a refund. This Refund Policy provides detailed information on the conditions and processes for refunds and returns. ### Returns and Refunds Eligibility #### Damaged or Spoiled Products At SAATVIKFRESH, we take utmost care to ensure that the products you receive are fresh and of the highest quality. However, despite our best efforts, there may be instances where a product arrives damaged or spoiled. If you receive a damaged or spoiled product, it is important to notify us within 6 hours of delivery to be eligible for a refund or replacement. Here are the steps to follow: 1. **Notification:** Contact our customer service team via email at support@saatvikfresh.com or call us at +91 9667532291 within 6 hours of receiving the damaged or spoiled product. 2. **Proof of Damage or Spoilage:** To process your request efficiently, please provide proof of the damage or spoilage. This can be in the form of clear photographs showing the condition of the product. 3. **Approval and Resolution:** Once we receive your notification and proof, our team will review the information and approve your request if it meets our criteria. You will then have the option to choose between a refund or a replacement for the damaged or spoiled product. #### Incorrect Orders We understand the inconvenience caused by receiving an incorrect order, and we strive to minimize such occurrences. If you receive an incorrect order, please follow these steps to resolve the issue: 1. **Notification:** Contact our customer service team within 6 hours of delivery via email at support@saatvikfresh.com or call us at +91 9667532291. 2. **Order Details:** Provide details of the incorrect items received along with your original order number. 3. **Approval and Resolution:** Our team will verify the issue and arrange for the correct items to be delivered to you at no additional cost. If the correct items are unavailable, we will offer you a refund for the incorrect items. #### Non-Delivery At SAATVIKFRESH, we take pride in our timely delivery service, promising delivery within 10 to 30 minutes from the time of order confirmation. If your order is not delivered within this time frame, please follow these steps: 1. **Notification:** Contact our customer service team immediately via email at support@saatvikfresh.com or call us at +91 9667532291. 2. **Order Details:** Provide your order number and the estimated delivery time provided during order confirmation. 3. **Investigation and Resolution:** Our team will investigate the delay and provide a suitable resolution, which may include a refund or redelivery of your order. ### Refund Process #### Refund Methods We aim to make the refund process as straightforward and convenient as possible. Refunds will be processed using the original payment method. The available refund methods are: 1. **Original Payment Method:** If you made your payment through digital payment methods such as credit card, debit card, or digital wallet, the refund will be processed back to the same account. 2. **Cash on Delivery Payments:** For orders paid through cash on delivery, refunds will be processed through digital payment methods such as bank transfer or digital wallet. Our customer service team will contact you to obtain the necessary details to process the refund. #### Time Frame We understand the importance of timely refunds and strive to process them as quickly as possible. Refunds will be processed within 7-10 business days from the date of approval. You will receive a confirmation email once your refund has been processed, along with any relevant transaction details. ### How to Request a Refund To request a refund, please follow these steps: 1. **Contact Us:** Reach out to our customer service team via email at support@saatvikfresh.com or call us at +91 9667532291. 2. **Provide Necessary Information:** Ensure you provide the following details: - Your order number - Details of the issue (e.g., damage, incorrect item, non-delivery) - Proof of the issue (e.g., photos of damaged products) 3. **Approval and Processing:** Once we receive your request and verify the details, our team will approve the refund if it meets our criteria. You will receive a confirmation email once your refund has been processed. ### Conditions and Exceptions #### Non-Returnable Items Due to the perishable nature of our products, we do not accept returns or offer refunds for items that are not damaged, spoiled, or incorrect. This policy helps us ensure the freshness and quality of our products for all customers. #### Time-Sensitive Claims To maintain the highest standards of quality and customer satisfaction, we require that claims for refunds or replacements be made within 6 hours of delivery. Claims made after this time frame will not be eligible for refunds or replacements. This policy ensures that we can address issues promptly and maintain the integrity of our products. ### Frequently Asked Questions (FAQs) #### What should I do if I receive a damaged or spoiled product? If you receive a damaged or spoiled product, please contact our customer service team within 6 hours of delivery. Provide proof of the damage or spoilage (e.g., photos), and our team will review your request. If approved, you will have the option to choose between a refund or a replacement. #### How do I report an incorrect order? To report an incorrect order, contact our customer service team within 6 hours of delivery. Provide details of the incorrect items received along with your original order number. Our team will verify the issue and arrange for the correct items to be delivered to you at no additional cost. #### What should I do if my order is not delivered within the promised time frame? If your order is not delivered within the promised time frame (10 to 30 minutes from the time of order confirmation), contact our customer service team immediately. Provide your order number and the estimated delivery time. Our team will investigate the delay and provide a suitable resolution, which may include a refund or redelivery. #### How are refunds processed for cash on delivery payments? For orders paid through cash on delivery, refunds will be processed through digital payment methods such as bank transfer or digital wallet. Our customer service team will contact you to obtain the necessary details to process the refund. #### How long does it take to process a refund? Refunds will be processed within 7-10 business days from the date of approval. You will receive a confirmation email once your refund has been processed, along with any relevant transaction details. ### Contact Information If you have any questions or concerns about this Refund Policy or our practices, please contact us at: **SAATVIKFRESH** Noida, Uttar Pradesh support@saatvikfresh.com +91 9667532291 ### Changes to This Refund Policy We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Refund Policy on our website and updating the "Last Updated" date at the top. ### Ensuring Customer Satisfaction At SAATVIKFRESH, customer satisfaction is our top priority. We are committed to providing high-quality products and excellent customer service. Our Refund Policy is designed to ensure that any issues you encounter with our products or services are resolved promptly and to your satisfaction. ### Our Commitment to Quality We source our fruits and vegetables from trusted suppliers to ensure that our products meet the highest standards of quality and freshness. Our team conducts rigorous quality checks at every stage, from sourcing to delivery, to ensure that you receive only the best products. If, for any reason, you are not satisfied with the quality of our products, we are here to address your concerns and make things right. ### Customer Feedback We value your feedback and use it to continually improve our products and services. If you have any suggestions or feedback regarding our Refund Policy or any other aspect of our business, please do not hesitate to reach out to us. Your input helps us serve you better and enhance your overall experience with SAATVIKFRESH. ### Transparency and Trust Transparency is key to building trust with our customers. We believe in clear communication and straightforward policies. Our Refund Policy is designed to provide you with all the information you need to understand the conditions and processes for returns and refunds. We are committed to being transparent in all our dealings and ensuring that you have a seamless and hassle-free experience with us. ### Conclusion At SAATVIKFRESH, we are dedicated to delivering fresh, high-quality fruits and vegetables to our customers. We understand that there may be times when you need to return a product or request a refund, and our Refund Policy is here to guide you through the process. We are committed to resolving any issues you encounter and ensuring that you are completely satisfied with your purchase. If you have any questions or concerns, please do not hesitate to contact our customer service team. Thank you for choosing SAATVIKFRESH, and we look forward to serving you again soon. --- This comprehensive Refund Policy provides detailed information on how refunds and returns are handled at SAATVIKFRESH. It is designed to be clear, transparent, and customer-friendly, ensuring that our customers feel confident and supported when making a purchase with us.